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The online retailer you choose to buy a plasma screen television from should offer a toll free number. Make sure to call to verify not only the company's existence, but also their physical address. A reputable online retailer should offer you a street address, not a PO Box. The address should also be inside the United States, international retailers, even in Canada or Mexico, should be considered unreliable. The retailer should be easily reachable if you need to contact them by mail or by phone.